Shipping policy

Preorder Processing Time

All products are currently sold on a preorder basis. After an order is placed, production and delivery from our factory to us typically takes approximately 3 weeks.

Once inventory arrives and your order is processed, shipping to customers usually takes 2–3 business days, depending on your location and carrier availability.

Estimated Delivery Timeline

Estimated total delivery time:

  • Factory processing & delivery to us: ~3 weeks

  • Shipping to customer: 2–3 business days

Please note that these are estimates and delays may occasionally occur due to manufacturing, customs, carrier issues, or high order volume.

Shipping Updates

Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

Orders Containing Multiple Items

If your order contains multiple preorder items, your order may be shipped once all items are available.

Delays

While we work hard to meet estimated timelines, preorder products may occasionally experience delays outside of our control. We appreciate your patience and understanding.

Address Accuracy

Customers are responsible for ensuring that all shipping and contact information provided at checkout is complete and accurate.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address, refusal, or failure to collect the package, additional shipping and handling fees may apply if the customer requests the order to be reshipped.

Lost, Stolen or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. We are not responsible for delays or delivery issues caused by the carrier that are outside of our control.

If tracking shows your package as delivered but you cannot locate it, or if your package appears to be lost, stolen, or damaged during transit, please contact us as soon as possible so we can assist you with the appropriate next steps or carrier claim.

Where applicable, customers may be required to cooperate with the shipping carrier and provide information necessary to investigate a lost, stolen, or damaged shipment.

Additional shipping and handling fees may apply if an order needs to be reshipped due to circumstances for which the customer is responsible.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For any questions regarding your preorder, delivery, or shipping status, please contact our support team.